November 16, 2011

How to Troubleshoot a Netgear Wireless Router

It’s quite common to face problems like internet connectivity, frequent drops, or browsing etc. while using a wireless connection. Sometimes, the problems go away with a simple power cycling of the devices and sometimes these continue to recur. The below mentioned guide will help you resolve the issue(s) on your own and if you find some difficulties while performing any of the below mentioned steps then you can also take help from Netgear router support at their Toll Free No + 1-866-541-1792 For US/CA.


Power cycle all the devices namely computer, modem, and Netgear router by turning on and off them. Wait for all the devices to boot properly. Check that all the relevant lights are lit up on modem and router. Check the hardware setup if any light on the modem or router has trouble lighting up. Connect to the wireless network and check if you can browse internet or not.

Download and install latest updates for your computer and router. Update drivers for the router from the Netgear’s official website. Recheck if the problem has gone away.

If you recently made changes to your computer or router, then try to undo them. Fox example, if you added a new device to your computer and thereafter the problem set off, then remove it and recheck the connection problem. Another example is that if you modified the configuration settings like channel number, SSID etc., then revert these to the original ones or to something else that cures the problem.

Else click on the Start menu and click to open Run. Type ‘cmd’ (without quotes) in the blank box in the Run window and hit the Enter key on the keyboard. This will bring up the Command Prompt window. Type ‘ipconfig /all’ (without quotes but with proper spacing) and hit the Enter key. Write down all the information like IP address, default gateway etc. under the heading Ethernet adapter wireless network connection. Since it’s a wireless connection, you will be noting the only information related to wireless connection and not what’s under the Ethernet adapter Local Area Connection.

If the IP address shows or something like 169.254, then power cycle the modem, router, and computer. Wait for them to boot up properly with all the lights lit. Reconnect and check if you can browse internet wireless or not. If the problem has not resolved, then move on to the next method.

Open the Command Prompt window. Type ‘ping’ (without quotes and as is). Check for the resulting responses and act accordingly. If you think something has to be done with the router’s configuration, login to its interface. Open you internet browser, type in the address bar and hit the Enter key. This will prompt for the router’s username and password. Enter the credentials and check and modify settings if required. Save settings and exit all the windows. Your wireless connection should work fine now. If you are still unable to get it working, then look for online technical support options for Netgear routers

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